Privacy Policy

AssetHalo Finance is committed to protecting your personal data and privacy.

Legal and Privacy Policy

Learn how we safeguard your personal information

1. Information About AssetHalo Finance

Privacy is paramount at AssetHalo Finance. We protect Personal Data—any information relating to an identified or identifiable individual—as a core component of our business. This Privacy Policy outlines how we ensure the confidentiality of Personal Data, the information we collect, how we use it, and when we may disclose it to third parties. Our Services comply with regulations like the General Data Protection Regulation (GDPR). By using our Services, you agree to this policy, which may be updated periodically. Our Services are offered through subsidiaries like AssetHalo Finance Luxembourg S.A. and AssetHalo Finance Access UK.

2. Collection of Personal Data

We collect Personal Data when you use our Services, including:

  • Provided Information: Data you submit via forms, app interactions, or correspondence (e.g., registration details).
  • Automatically Collected: Login info (browser type, IP address, wallet identifier), device info (anonymized hardware model, OS), and wallet data (encrypted public/private key pairs, transaction history).
  • Regulatory Requirements: KYC/AML data like full name, address, bank details, ID documents, and transaction history.
  • Other Sources: Third-party services, cookies for personalization, bank-provided data, and anonymized analytics.

We do not collect unencrypted private keys or decrypt wallet files.

3. Use of Personal Data

We use Personal Data to:

  • Enhance your experience with our Services.
  • Develop and improve products.
  • Manage operations and prevent fraud.
  • Address service requests and comply with legal requirements.

Aggregated, non-identifiable data may be used to analyze usage trends. Third-party analytics tools (e.g., cookies) help us improve our website, with opt-out options available via support@assethalofinance.com.

4. Disclosure of Personal Data

We may share Personal Data with:

  • AssetHalo Finance subsidiaries in the US, UK, and EEA to provide Services.
  • Cloud providers for storage and disaster recovery.
  • Fraud and spam detection services.
  • Successors in case of mergers or asset transfers.

Third parties are bound by our Privacy Policy. Legal disclosures require court orders or statutory authorization. Public blockchain data may be visible but cannot be altered by us.

5. Security of Your Personal Data

We use physical, technological, and organizational safeguards, including TLS encryption, to protect Personal Data. Regular audits ensure our security measures remain effective. Despite these efforts, internet transmission carries inherent risks beyond our control.

6. Retention of Your Personal Data

Retention periods vary by purpose:

  • Active user data (e.g., subscription, preferences, IP logs) is stored in the UK while active.
  • KYC/AML records are retained for 5 years post-relationship per anti-money laundering laws.

Unneeded data is anonymized or securely destroyed, except for backup archives or regulatory requirements.

7. Storage of Personal Data

Personal Data is stored securely in the EU with robust safeguards. Data may be transferred outside the EEA/UK to subsidiaries or processors, compliant with GDPR and UK Data Protection Act 2018, using standard contractual clauses where necessary.

8. Your Rights

You have rights to:

  • Access your Personal Data within 30 days.
  • Rectify inaccurate data.
  • Request erasure (subject to legal obligations).
  • Restrict processing or request portability.
  • Object to processing for marketing or profiling.
  • Challenge automated decisions with human intervention.

Exercise these rights by contacting support@assethalofinance.com.

9. Acceptance

Using our Services signifies agreement to this Privacy Policy. We may update it, notifying users 30 days before material changes take effect. Check this page regularly for updates.

10. Questions and Complaints

For questions or complaints about data processing, contact support@assethalofinance.com. You may also lodge a complaint with your local data protection authority if we fail to address your concerns.